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Why Does HP Keep Ignoring My Warranty Problem?


Horrible customer service; nobody speaks English so they repeat themselves constantly. Due to time constraints, the laptop was sent in for repairs (failing video card, loud fan, malfunctioning screen display, etc) after the academic school year was completed, in order to not Raine Smith An extended service plan can be purchased for just a fraction of what you could pay for service repair. jaw444 i think Abernathy is right, that a transparent business model would make extended warranty protection plans more attractive to more consumers.

A very uncooperative supervisor by the name of either Syed or Fyed came on the line and instructed my agent to get a screw driver. No one ever called! Costs are estimated around 520 $, the insurance covers only the purchasing price which was 450$. She said, this is where human error comes in as the technician quoted me the wrong price.

Hp Warranty

So, I was forced to send it in yet a second time. Truly, you would think that HP, knowing what it already does about this model and about the one they recalled, would be more proactive in protecting its reputation. I went through my entire story and said it still wasn't fixed. Your agent instructed us that we could walk away from the system for 3-5 minutes.

The website Consumerist agrees, calling extended warranties useless and usually a bad deal. Finally got someone that spoke better English than the rest. I've told you this 3 times already the problem is my line in and mic ports not working. I had to return the laptop to bestbuy where I bought it.

I am very sorry to hear that many people have had the same language barrier problem and incompetency with HP Tech Support that I have experienced recently. then I directly went to dealers next day.. In the process, I finally decided to open the printer (yes, finally open the printer I bought and install it on my Dell desktop that has functioned well for over 10 They have slid into the abyss of the modern service hell.

In the year and two months since I've had this computer, I've had to do a system recovery 5 times, via HP's recommendations. Like are you kidding me???!!! I have already contacted the Federal Trade Commission and the BBB, I will move further and complain and file suit if nothing is done in this matter. I've never used Squaretrade personally, but it is a bit unfair to point out an issue you had, in an article explicitly explaining that that is an issue, but ST has

Hp Customer Service

This is the worst lap top I have ever purchased. Now, I have to resolve in sending this letter to the corporate office in hopes that they might do something. Hp Warranty Second, I have a broken wire in the cable so it does not charge unless you hold the cable in place. Hp Support In today's time of Twitter and Facebook sharing, the first thing people see is the headline and if the headline is not appealing, they won't even click the link to see

So I did. But, no! James lol Angelo Maimone At the end of the day you need good phone insurance or warranty options. AND, I can't possibly replace my phone for 96 cents if it fails. Hp Computers

This not only has negative financial repercussions, it also consumes a lot of my time when I must research available data, complaints for the same issues starting from over a year Even so they made us go through hours of scans and checks and reset-to-factory and lots of time on hold or repeating our name, serial number etc. My impression, though I admit I haven't carefully examined the numbers, is that the undiscounted prices for its warranties have crept up. I got another number to call to (no internal call routing!).

It won't even turn on. Color cartridges all indicated as full of ink. No hassle either, when I went in and explained my issues to the GeekSquad guys they verified what I said and I got my refund.

If this happens, the value of the discount will be removed from the amount of the refund.

Is the idea that i buy the protection plan now and then wait a year for it to go into effect? It was their faulty software that killed my laptop. HP claimed that I must have spilled something into the laptop that's why there's a leakage. Partner with ConsumerAffairs for Brands If your company has a page on our site, we invite you to sign up for a Starter Account today to respond to your customers directly.

So my son emailed the customer service and they told emailed back that his warranty is expired already so he has to pay $60.00 to talk to the support people whatever. The first time, they just reinstalled Windows, but left the motherboard with known issues installed. My AccountSearchMapsYouTubePlayNewsGmailDriveCalendarGoogle+TranslatePhotosMoreShoppingWalletFinanceDocsBooksBloggerContactsHangoutsKeepEven more from GoogleSign inHidden fieldsSearch for groups or messages That's what i would like from Square Trade, a reason to choose them over Asurion-or to choose either one of them at all.

Fire hazard. How do I proceed to get this problem resolved?Helpful?YesNoRobert of Harlingen, TX on June 28, 2009I called to have a computer issue resolved, only to be spoken to in a condescending My experience has been that when requesting to speak to a supervisor, he or she is on another line and they can't or won't place you on hold to speak to After so many calls to them no response yet.

I got great support with a problem on my other laptop. I can't believe it is legal for HP to disable their customer's products because we don't want to overpay for their ink. We ordered online directly from the HP website.